An urgent call comes your way: a client has run into an issue on your website. Cobrowser screensharing allows your client to share their screen with you remotely.
It’s the most straightforward in-browser alternative: there are no plugins to install, and privacy and security are guaranteed. You can see what happens onscreen, but your customer keeps control.
Check out our screensharing solution in action at insurance provider CZ.
Live chat and phone calls are a great way to assist your customers remotely. But some problems can be tough to crack without seeing what’s going on onscreen. Screensharing bridges that gap: while you’re talking your customer through the necessary steps, they can click the right buttons knowing you’re keeping an eye out on their progress.
Imagine you’re part of the customer service team at a insurance provider and your customer is unable to edit an online form. Instead of muddling through, you cut right to the chase by inviting them to share their screen and see exactly where they run into an issue. They click the ‘remote view’ button and share the unique code shown onscreen. Within moments, you’ll be able to diagnose the issue and guide your customer through.
| Cobrowser | Pega | TeamViewer | GotoAssist | Skype | |
|---|---|---|---|---|---|
| Nothing to install for your customers. | |||||
| Browser-only remote view. | |||||
| Private cloud solutions. | |||||
| EU-based hosting. GDPR compliant. | |||||
| Stand-alone solution available. |
Many alternative screensharing solutions force customers to relinquish control of their computer. At Cobrowser, we don’t think this is necessary.
We want the customer to stay in control: therefore, your service representatives can only view the current tab and are unable to click or control anything.
After all, your customer is using your online environment: you know it like the back of your hand. Providing instructions and guiding them via chat or phone while watching along is all that’s needed.
This makes our screensharing tool very privacy-friendly and easy to implement in many organisations.
Cobrowser is ahead of the curve when it comes to privacy and security. This makes our solutions particularly suitable to login-protected environments, like government portals and online profiles. This is why government agencies, insurance providers and other companies that process sensitive data trust us with their customer interactions.
Screensharing helps you to diagnose and solve your customer queries in moments. This significantly increases your first-time fix rate and decreases overall call time. Not only are you saving time and money, you are actively increasing customer satisfaction.
